Call audits and sales coaching
We find the calls your business is losing, and help you win them back.
We call your business the way a real customer does, show you exactly where people drop off, and coach your team to turn more calls into customers.
Why the phone matters
A missed call is a customer for your competitor.
of consumers say they'll call a competitor if a business doesn't answer.
CallRail survey of 1,000 U.S. consumers, 2025of calls to home services businesses go unanswered.
Invoca research, 2024is how often home services companies offered to book the customer when booking was the natural next step.
Pied Piper study of 3,211 customer contacts, 2026Most owners never hear these calls. They see the jobs that came in, not the ones that quietly went somewhere else.
What we do
We see your business the way your customers do.
You can't fix what you can't hear. We give you an honest outside view of every call, then help your team act on it.
Mystery calls
We call as a real customer would, with a realistic request for your type of business.
How audits workA clear scorecard
Every call scored on the moments that win or lose a customer, with the exact gaps and what to change.
What we listen forFixes your team will use
Scripts, booking steps and coaching built around how your team already works.
Ongoing supportWhat you get back
One page that shows where each call was won or lost.
Every call gets a scorecard like this one. You see what your team did well, the exact moment the caller slipped away, and the one fix to make first.
- Speed to answerPicked up on the second ringPassed
- First impressionFriendly greeting with the business namePassed
- Getting the detailsNever asked for a name or numberMissed
- Asking the right questionsAsked what the problem was and when it startedPassed
- Answering clearlyGave a price range and a time windowPassed
- Offering to bookSaid "call us back when you're ready"Missed
- Handling hesitationNo reply when the caller said they'd think about itMissed
- Follow-upNo number taken, so no follow-up was possibleMissed
Fix first: ask for the caller's name and number before quoting, then offer a time.
Illustration only. Not a real client's results, which stay confidential.
Your number
What are lost calls costing you?
Move the sliders to match your business. The math runs on your numbers, not ours.
Published studies put missed calls alone between 9% and 32%, depending on industry.
Estimated loss
$28,080
a year going to your competitors.
That's about 70 customers a year who called and bought somewhere else.
This is an estimate. The free audit shows what actually happens on your calls.
Find my real numberHow it works
A simple process that repeats every quarter.
Investigate
We place real-world calls to your business, the way a new customer would.
Diagnose
We show you where calls are being lost and which opportunities are being missed.
Implement
We work with your team to put the fixes in place.
Measure
We call again, compare the scores, and track what changed.
Each round builds on the last, so your standards keep rising instead of slipping back.
Who we work with
If customers call you before they buy, we can help.
Every industry sounds different on the phone, so every audit is built around a realistic request for your kind of business.
Why we do it
Good businesses shouldn't lose customers they already paid to attract.
You spend on ads, signs and reviews to make the phone ring. Then a rushed or missed call undoes all of it. That gap is fixable, and fixing it is often the cheapest growth a business can find.
Find out what your customers hear when they call.
Your first audit is free. No contract, no pressure, and your results stay confidential.